Cancellation Policy

1) Cancellation & Refund Policy

Introduction

This Cancellation & Refund Policy applies to all camping bookings made through our website or authorised partners in Rishikesh. By confirming a booking, guests agree to the terms below for cancellations, refunds, rescheduling, and no‑shows.

Booking & payments

• A full advance or minimum booking amount (as mentioned at the time of booking) is required to confirm your camping reservation.

• Bookings are non‑transferable and valid only for the dates and package mentioned on your voucher/confirmation.

Guest cancellation & refunds

• Cancellation 15 days or more before check‑in date: Eligible for refund (after deducting any payment gateway/transaction charges).

• Cancellation between 14 and 7 days before check‑in: 50% of the total package amount will be refunded.

• Cancellation less than 7 days before check‑in, same‑day cancellation, or no‑show: No refund will be provided.

• All cancellation requests must be sent through the same channel used for booking (website form, booking portal, or registered email/number).

Early checkout & amendments

• Early checkout or reducing the number of nights after check‑in will not be eligible for any refund.

• Any upgrade or change requested after booking (such as changing package type, adding meals, or activities) will be subject to availability and revised pricing.

Rescheduling policy

• Rescheduling requested 10 days or more before check‑in date: One‑time date change may be allowed, subject to availability and applicable seasonal price differences.

• Rescheduling within 10 days of check‑in will be treated as a cancellation; standard cancellation charges will apply, and a new booking may be required.

No‑show, late arrival & late check‑in

• Guests who do not arrive on the check‑in date or arrive after meal/activity timings may be considered a no‑show and will not be eligible for refund.

• Standard inclusions (like hi‑tea, dinner, evening activities, rafting or other add‑ons) missed due to late arrival will not be compensated in cash or carried forward.

Operator cancellation / natural causes

• Camping operations and activities may be postponed, modified, or cancelled due to natural calamities, extreme weather, road conditions, safety concerns, government orders, or other circumstances beyond control.

• If the operator cancels the trip and you cannot reschedule, you may be offered either a full refund of the package amount or a credit/voucher for a future date, as per the then‑applicable policy.

Non‑refundable components

• Transport, third‑party adventure activities, permits, equipment rentals, and add‑on experiences are subject to their own policies and may be fully non‑refundable.

• Payment gateway charges, bank charges, convenience fees, and currency conversion charges are not refundable.

Group bookings & corporate bookings

• Different cancellation and refund rules may apply for group/corporate bookings, holiday periods, or special events; such terms will be mentioned in the specific proposal or invoice.

• In case of discrepancy, the terms shared in the group booking agreement will override this general policy.